Your first classroom
Build a manageable starting screen, test it on your display, and prepare your first activity.
Follow the setup guide →What are you working on?
School devices and connections
Check the teacher screen, student joining, and embedded media before a lesson.
Troubleshoot a connection →Membership and payments
Find the right account and review your membership before making another payment.
Get billing help →Something isn’t connecting?
The school blocks the website
Ask your IT team to review the district network requirements. Share the blocked address and the exact message. Don’t bypass your school’s filtering policy.
Students cannot join
Start the activity on the teacher screen first. Use the address and current code shown for that activity: Live Response, Draw & Guess, and This or That have different joining flows. Check one student device before inviting the whole class.
Slides or Canva will not display
Open the presentation link directly in the same browser. If it asks for permission, check its sharing settings with the owner. A link that works for the signed-in owner may not work in an embed. Never make private student information public just to fix an embed.
Teacher Remote or Pocket Doc Cam cannot connect
Keep the classroom screen open and use its current connection instructions. Check browser camera permission for Doc Cam. If the connection works at home but not at school, send the network requirements to IT. See Teacher Remote and Pocket Doc Cam for the supported workflows.
The page feels slow
Close unrelated browser tabs and test a simple classroom screen before adding several live media sources. Check whether the slowdown follows one presentation or happens everywhere. Send support the device, browser, and steps that reproduce it. Don’t include student names, passwords, or private documents.
Account and billing questions
I paid, but my access has not updated
Check that you signed in with the email used for the purchase. Review Membership & Billing before paying again. If access still looks wrong, contact support with the purchase date and receipt reference. Do not send a full card number.
How do I cancel?
Open Membership & Billing in your account and review the cancellation control and confirmation. Check the renewal date and access end date shown there. See Terms for the published subscription terms.
Where do I ask about a refund or district purchase?
Send purchase questions through Contact. Refund requests need individual review; this guide does not promise eligibility. Schools can request a quote through District Access. Current individual plans are listed on Pricing.